June 5, 2018

One of the biggest Ted Talks on hiring and recruitment is by a woman named Regina Hartley. It’s called “Why the best hire might not have the perfect resumé”, and the message is simple: Managers are conditioned to believe that whoever looks best on paper will turn out t...

May 17, 2017

With all of the change in the hospitality industry in the last two decades, it’s nice to know that certain things remain the same. Fluffy towels are still desirable, for example. Ample, clean washroom facilities remain important to guests. Most of the traditional tenan...

August 5, 2015

For the hotel manager (or other hospitality professional at any level), taking charge of a recruitment effort can feel like taking the helm of a complicated machine. You’re not exactly sure how it works, but you know that success is important because the results you pr...

July 22, 2015

If you had to describe yourself as an animal, what would it be and why? This sounds like a question for a kindergarten class, but it used to be one of my favourites to throw at job candidates.

My reason was simple: Most candidates are expecting the standard interrogatio...

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