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January 21, 2020

Hoteliers have seen the hotel and tourism industry change dramatically in the 2010s with a number of disruptors taking centre stage: Airbnb entered the mainstream and transformed the way we think about commercial hospitality; Instagram took over as the most important s...

December 18, 2019

Did you know that there are 88 recognised constellations in the sky, of which 48 are known as ancient or original? At a time when maps were non-existent, these constellations (and other stars) were used by sailors to navigate the sea. They provided a way of navigating...

December 10, 2019

It may seem silly to compare hotel management with theoretical physics. The big names in hospitality – Cesar Ritz, Conrad Hilton, Ian Schrager – can’t measure up to scientific giants like Isaac Newton, Albert Einstein or Niels Bohr (unless, of course, we’re talking abo...

December 4, 2019

There are more than a few hoteliers who pine for the days before social media. I know this because I’ve had conversations with them. It isn’t that they don’t appreciate the raw promotional fuel that social media can provide, or the ability to freely broadcast a hotel’s...

November 27, 2019

The front desk associate who arrives late. The events manager whose sharp tongue weakens employee morale. The kitchen manager who likes to gossip and sow discord. The maintenance manager who stretches simple tasks into hours-long projects.

In a business comprised of cou...

November 20, 2019

Work-life balance is often described as a signature millennial demand. Millennials, who will comprise 75% of the Australian workforce by 2025, have made it clear that they don’t want to wear themselves out chasing a dream of retirement. They want to live, and they want...

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