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January 29, 2019

The image of an anchor is useful for a hotelier. It is not to say that we need to stay in one place and not get out of the harbour, but rather to emphasise ways in which we can remain successful when others around us are being buffeted by the waves.

The only way to deli...

January 22, 2019

When the New Year confetti is swept up and the rubbish is hauled away, we’re left with keeping the promises we made to ourselves. Some succeed and others don’t, but most of us – for at least a week or two – take the opportunity to think about how we could better arrang...

January 14, 2019

One of the buzzwords we heard a lot in 2018 was “ancillaries” – meaning all of the extra services and products linked to the travel experience. Ancillaries include tours, local experiences, room upgrades, spa treatments, checked bags, rental cars, restaurant vouchers,...

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The Highs and Lows of Social Media for Hotels

December 9, 2019

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October 9, 2019

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