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March 27, 2019

In order for a hotel to be considered romantic, it doesn’t have to be luxurious – but it does need character. That could mean a unique set of physical features. Perhaps the property used to be mansion, or a historic landmark, or a stable. Perhaps the location is everyt...

March 19, 2019

Back in 2017, Cornell University did a study on reviews written by hotel guests. Researchers wanted to locate the pressure points – the key factors that cause guests to write the kind of reviews they do. Not surprisingly, comfort came first. Service also had an importa...

March 13, 2019

The mystique of a good hotel has always centred on the idea that unexpected things can happen. I’m not talking about rude surprises, like a hot shower that suddenly turns cold, or a $30 surcharge for wireless internet. I’m talking about intrigue. A good hotel is a plac...

March 6, 2019

One of the great joys and challenges of being a hotelier is that your vocabulary is always expanding. Ours is an industry that closely reflects the progression of technology, wellness, networking, cuisine, and many other aspects of life. If something matters to people...

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The Highs and Lows of Social Media for Hotels

December 9, 2019

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October 9, 2019

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