April 10, 2019

As far as the public is concerned, housekeeping is the most fascinating aspect of hotel operations. Just search a phrase like “shocking hotel housekeeper secrets” and behold the plethora of results – many of them from major news outlets. People want to know what goes o...

August 29, 2018

Wouldn’t it be nice if the guest experience could be scientifically understood down to the smallest detail? There would be no room for error. You would only have to follow the established guidelines in every area of hotel design and operation, and voila – the guest exp...

August 15, 2018

De-cluttering is a big business. Successful books like The Life Changing Magic of Tidying Upby Marie Kondo demonstrate the world's appetite for simplified living, while consultants have popped up all over Australia to help the people get rid of what they don't need.

Sim...

August 8, 2018

In recent years, the global hospitality industry has done its part to confirm the adage that necessity is the mother of invention. Shifting tides of taste and technology have re-shaped what people want and expect from a hotel stay.

In some cases, this means creatively p...

July 18, 2018

Remember when you booked a hotel room online for the very first time? It may have been in the late 90s, when online booking was a brand new thing. You probably used one of those old desktop computers with a tube monitor and dial-up connection. You may have wondered if...

July 4, 2018

The reimagining of common areas in hotels is really part of a larger question: How and why is the social function of hotels changing? We know that work habits have become more fluid in recent years. We know that “being alone together” has become a favoured way of worki...

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