March 19, 2019

Back in 2017, Cornell University did a study on reviews written by hotel guests. Researchers wanted to locate the pressure points – the key factors that cause guests to write the kind of reviews they do. Not surprisingly, comfort came first. Service also had an importa...

February 26, 2019

Where do you go when you want to meet someone new? A bar, a gym, a singles cruise? How about the sky? A recent survey from HSBC suggests that one in every fifty travellers meets the love of their life on an airplane, and that your odds of making a lasting friendship or...

January 22, 2019

When the New Year confetti is swept up and the rubbish is hauled away, we’re left with keeping the promises we made to ourselves. Some succeed and others don’t, but most of us – for at least a week or two – take the opportunity to think about how we could better arrang...

November 27, 2018

With tourist arrivals shattering records in Australia, you could do worse than a career in hospitality. If you’re the right kind of person, there might just be nothing better. I was, and still am that kind of person. When I took my first job in a hotel, I immediately t...

May 17, 2017

With all of the change in the hospitality industry in the last two decades, it’s nice to know that certain things remain the same. Fluffy towels are still desirable, for example. Ample, clean washroom facilities remain important to guests. Most of the traditional tenan...

April 25, 2017

Whenever there’s a defining moment or change in a particular industry, ideas tend to shift together like a flock of birds. Often, a business trend is emulated without much thought. If people want local coffee and bath products in their hotel rooms, for example, let’s f...

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