October 15, 2019

The travel agent’s office is symbol of a different era in the hospitality business. It was the closest thing we had to a web site: You would step inside and look at all the pamphlets with glossy pictures of far-off places. You’d be hearing advice, whether you liked it...

March 13, 2018

If you ask a hotel manager to compare an online travel agency to another life form, the response will generally not be flattering. Lianas in a tropical rainforest, for example. These are the woody vines that climb trees and slowly strangle them, using the trunk and bra...

December 12, 2017

Have you noticed all the new brands in the supermarket lately? Words like natural, non-GMO and farm-to-table abound. It almost looks like the old guard has been replaced by modern and ethical food producers.

But if you look closely, you’ll see the names of the old guard...

December 5, 2017

Hoteliers who came of age in the 20th century can remember a time when the year 2020 once seemed very far away. By then, people would be making payments on flying cars. We would send hologram messages, like in early Star Wars films. Whatever the world looked like, it w...

June 28, 2017

Have you ever been to an auction of anything (furniture, charity or property) and wondered why auctioneers (especially the American ones) talk like that? What’s with all the extra words and gibberish? According to an article published by Slate back in 2010, it’s all de...

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