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May 8, 2019

We have seen, in recent years, a barrage of impressive stats on tourism in Australia. The government continue to release forecasts for things like international arrivals (+75% from 2017-2027) and overnight spend (+50% from 2017-2027). Private research firms tell us the...

December 25, 2018

Part of the problem with disrupting the hospitality industry (or any industry, for that matter) is that if you are successful, others will emulate. The changes sparked by AirBnb and OTAs like Expedia cannot entirely be patented or trademarked – if they could, an army o...

October 31, 2018

Park City is a former mining town of the American old west. It’s home to the annual Sundance Film Festival, and now to a luxury property called the Washington School House Hotel. This limestone building, built in 1889, was originally a schoolhouse. It survived a fire t...

June 21, 2017

Photo credit: Getty Images

Those of us who have been in the hotel business for years (or even weeks, for that matter) know how unglamorous it can be. There are messes to clean up, unhappy guests to reassure, and occupancy rates to worry about. Of course, if you and your...

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December 18, 2019

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