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April 18, 2018

What do people mean when they say the world is getting smaller? Well, I’d suggest it boils down to three things. First, the Internet and social media have led to an explosion in cross-border connections and travel information. Second, air travel is more affordable than...

October 7, 2015

London’s Hyde Park in 1851 must have really been something. Visitors entered a giant structure of steel and glass known as the Crystal Palace, and proceeded to wander for hours in a sea of displays: A fax machine prototype, a gigantic hydraulic press, artifacts from an...

July 29, 2015

When I got my start as a receptionist in a big international hotel, people often surprised me with their comments. “How marvellous!” They said. “What an amazing job!” My friends, not yet acquainted with the stark realities of full-time work, pictured me living a hedoni...

July 8, 2015

Johnny Appleseed, the American historical figure who has long since passed into legend, never had a LinkedIn profile, a Twitter feed, or even a telephone. And yet, he serves as a perfect example for good networking.

A dedicated conservationist, Appleseed (whose real nam...

March 24, 2015

Standup comedians have been joking for years about the struggle to keep up with technology. Driving home with a new laptop in your front seat, you see a billboard for the up-and-coming super-thin version. Showing off your new smart phone at the office, a colleague pull...

February 11, 2015

Hospitality, perhaps more than any other industry, is a balancing act. On one side you have rapidly-changing times. On the other you have timeless standards of service. Each side presents its own set of challenges, yet everything must work together to create a reputabl...

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