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December 9, 2019

There are more than a few hoteliers who pine for the days before social media. I know this because I’ve had conversations with them. It isn’t that they don’t appreciate the raw promotional fuel that social media can provide, or the ability to freely broadcast a hotel’s...

November 27, 2019

The front desk associate who arrives late. The events manager whose sharp tongue weakens employee morale. The kitchen manager who likes to gossip and sow discord. The maintenance manager who stretches simple tasks into hours-long projects.

In a business comprised of cou...

November 20, 2019

Work-life balance is often described as a signature millennial demand. Millennials, who will comprise 75% of the Australian workforce by 2025, have made it clear that they don’t want to wear themselves out chasing a dream of retirement. They want to live, and they want...

October 29, 2019

Part of the reason why hospitality is so exciting these days is the shifting of conceptual boundaries. Hotels have traditionally performed a few different functions – lobby, guest room, business centre, conference hall, kitchen – but in a world where anything can be ma...

October 22, 2019

According to some estimates, the global wellness industry is now worth around AUD $6 trillion – but you probably don’t need a statistic to see that. Juice bars, yoga studios and health-tracking wristbands are everywhere. New types of diets and training emerge everyday...

October 15, 2019

The travel agent’s office is symbol of a different era in the hospitality business. It was the closest thing we had to a web site: You would step inside and look at all the pamphlets with glossy pictures of far-off places. You’d be hearing advice, whether you liked it...

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The Highs and Lows of Social Media for Hotels

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