June 20, 2018

Innovation is all about challenging the established order to make something new – which is why creative mavericks, at some point in their lives, can often find themselves on the wrong side of the law. The impulse to bend rules, and in some cases break them, can be take...

February 13, 2018

Last week, I wrote about the promotional opportunities available to hotels through Instagram influencers. Since travelers love posting snapshots of their experiences on the road, hotels are a natural fit for this channel. Instead of interrupting people with blatant sel...

January 23, 2018

Remember when promoting your hotel was simple? You listed the property in phone books and trade directories. You developed relationships with travel agents, local drivers and restaurateurs. Radio and TV might have been an option if you had the budget – but there was no...

January 2, 2018

One of the most amazing facts about Airbnb is that, despite being more valuable than any hotel chain in the world, it has no physical inventory. The company provides branding, online infrastructure, a booking platform, and a quality control system — but all of its prop...

December 27, 2017

How far are hotel investors willing to go in order to bring out the best in their properties? In 2013, the El Encanto in Santa Barbara re-opened after a top-to-bottom renovation that took seven years and AUD $170 million to complete. The following year, Loews Regency H...

December 12, 2017

Have you noticed all the new brands in the supermarket lately? Words like natural, non-GMO and farm-to-table abound. It almost looks like the old guard has been replaced by modern and ethical food producers.

But if you look closely, you’ll see the names of the old guard...

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