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October 22, 2019

According to some estimates, the global wellness industry is now worth around AUD $6 trillion – but you probably don’t need a statistic to see that. Juice bars, yoga studios and health-tracking wristbands are everywhere. New types of diets and training emerge everyday...

August 7, 2019

In the whole history of professional hospitality – and that’s a reasonably long history – I don’t think there has ever been a more exciting time to be a hotelier. It would have been fun to be the manager at Dukes Hotel in London when the writer Ian Fleming sat down at...

July 17, 2019

The hospitality industry is one of the oldest in the world, and in principle, hasn’t really changed. As a basic premise, hotels, inns etc have for thousands of years continued to offer a safe place for the weary traveller to lay their head and house their horse, donkey...

May 29, 2019

In other industries such as logistics or manufacturing, supply chain management (SCM) is the method of controlling the different elements which come together to make up a particular product. First coined in the 1980s, SCM came to represent a more efficient way to manag...

April 10, 2019

As far as the public is concerned, housekeeping is the most fascinating aspect of hotel operations. Just search a phrase like “shocking hotel housekeeper secrets” and behold the plethora of results – many of them from major news outlets. People want to know what goes o...

March 27, 2019

In order for a hotel to be considered romantic, it doesn’t have to be luxurious – but it does need character. That could mean a unique set of physical features. Perhaps the property used to be mansion, or a historic landmark, or a stable. Perhaps the location is everyt...

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The Highs and Lows of Social Media for Hotels

December 9, 2019

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October 9, 2019

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