February 6, 2018

Have you ever had the experience of complimenting yourself in front of others? How about the experience of being complimented by someone else? Do the two experiences compare? Of course not. One is worth far more than the other.

For example, we all know that happy guests...

January 16, 2018

In the world of business, trends appear and vanish like so many clouds drifting across the sky. Open plan office spaces are a good example. When millennials entered the workforce – not just as employees, but as visionary leaders of massive tech companies – they turned...

December 12, 2017

Have you noticed all the new brands in the supermarket lately? Words like natural, non-GMO and farm-to-table abound. It almost looks like the old guard has been replaced by modern and ethical food producers.

But if you look closely, you’ll see the names of the old guard...

August 9, 2017

When the British government built Spitbank Fort in 1879 to deflect invasion by Napoleon’s army, they probably weren’t thinking what a fantastic hotel the floating fortress would make in about a century and a half. The same is undoubtedly true for the city of Boston, wh...

July 19, 2017

A hotel is a puzzle. When all the pieces come together, it works. Design, location, branding and management are all important pieces — and the picture is constantly changing. Many of the design concepts considered standard today were unheard of twenty years ago. So was...

April 25, 2017

Whenever there’s a defining moment or change in a particular industry, ideas tend to shift together like a flock of birds. Often, a business trend is emulated without much thought. If people want local coffee and bath products in their hotel rooms, for example, let’s f...

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