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August 19, 2015

One of my early mentors as a young GM was an abrupt and direct company director who insisted that everything we did in the hotel had to be perfect. He proof-read every menu and brochure, and wasn’t the least bit happy to find spelling or grammatical errors. If we got a...

February 11, 2015

Hospitality, perhaps more than any other industry, is a balancing act. On one side you have rapidly-changing times. On the other you have timeless standards of service. Each side presents its own set of challenges, yet everything must work together to create a reputabl...

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