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March 27, 2018

If there are any hospitality researchers our there reading this, I’d love to see a poll that asks hotel managers what they think of AirBnb. Obviously there would be sour grapes, especially among those who feel that market share has been lost and professional standards...

February 16, 2016


It used to be that a vacation was a vacation. You finished up at work, turned out the lights and disappeared for a week or two. No project updates could light up your smartphone poolside. No v...

September 23, 2015

What’s so great about Italy? When you travel around the country—as I’ve had the pleasure of doing these past few weeks—it seems like a silly question. Known for temperate climates and charming landscapes, Italy was once the most powerful country in the world. It produc...

July 15, 2015

When we think of legendary hoteliers, there’s one name in particular that comes to mind. It has stood the test of time, becoming synonymous with luxurious surroundings and impeccable service. That name is Cesar Ritz.

Ritz’s story is an inspiring one. Born in 1850 to a p...

May 20, 2015

There’s a scene in the movie Casino where a high-stakes gambler is preparing to leave his Las Vegas hotel room. Despite having won over $2 million on the casino floor, we see him filling his suitcase with towels and shampoo. After that, we see him boarding a private je...

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December 18, 2019

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October 9, 2019

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